User Acceptance Agreement


Welcome to My ACCESS Account.New features have been added to personalize your My ACCESS Account experience.

My ACCESS Account will provide you with a secure gateway to your My ACCESS Account home page via self-authentication. You will be allowed to self-register and manage your own password and account through a secure site. You will be able to access and/or view your case information and interact with the Department of Children and Families through the Web at your convenience twenty-four hours a day seven days a week.

We respect the privacy of all My ACCESS Account users. It is of high priority to us to ensure that your personal information is handled with due regard to data privacy and security. This Privacy Statement explains how the Department of Children and Families will use the personal information submitted to the site.

Please note that My ACCESS Account contains links to other Department of Children and Families sites. This privacy statement does not govern all of these sites. You are responsible for familiarizing yourself with the privacy policies of any site you visit when clicking on a link on the My ACCESS Account site.

ot govern all of these sites. You are responsible for familiarizing yourself with the privacy policies of any site you visit when clicking on a link on the My ACCESS Account site.

This Agreement Covers

This Agreement governs your use of any information, content, products, services, transactions, and other features available on or through the My ACCESS Account Web site now or in the future. It applies to any Online access or use by you, whether you access the site through any Department of Children and Families URL addresses, electronic mail, links from another Web site, or any other means.

Accepting this Agreement

By using or authorizing others to use My ACCESS Account, you agree to the terms and conditions of this Agreement. Unless otherwise indicated, your use after any changes to My ACCESS Account indicates you accept the Agreement in effect at the time. If you do not accept the Agreement, you may not use My ACCESS Account.


Users are authenticated when logging in to My ACCESS Account by directly entering their user name and password through single sign on access. Users then have the opportunity to update their My ACCESS Account Profile by providing an email address, updating challenge questions, and change their password.


My ACCESS Account does not use "cookies" (small text files stored in a user's browser) to identify users when they connect to the site.

Usage Tracking

In addition, to make sure that the My ACCESS Account site is well managed; we may use Web tracking devices to capture aggregate and individual user information. We may use this information to identify users by items such as IP address, user name, domain, and browser type. We may also collect information about user behavior, such as date and time of My ACCESS Account visit, pages browsed and downloaded, and frequency and length of My ACCESS Account visits. This information will assist us in gaining a better understanding of how users utilize My ACCESS Account, and how to improve the site. The information collected is reported to our Webmasters who use it only for My ACCESS Account administration.

Information Use and Sharing

The information submitted to My ACCESS Account by individual users is only to be used for necessary business purposes, such as contacting, communications, and information sharing.
Where necessary to comply with applicable legal requests, user information may be disclosed to law enforcement or other government agencies.

Access to Information

My ACCESS Account is dedicated to providing you reasonable opportunity to access and review your personal information and correct any inaccuracies it may contain. You may choose to edit and update your My ACCESS Account Profile at any time. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.

Registration and Eligible Accounts

To register in and use My ACCESS Account, you will need your case number and be familiar with information you provided to us related your case. If you do not have a case number and are familiar with case information you will not be able to set up a My ACCESS Account.
You must also be a payee, a primary information person, or an authorized / designated representative of the case to establish an account. If you are the payee, a primary information person, or an authorized / designated representative for multiple cases you must set up a new account for each of those cases.

Revoked Accounts

Failure to abide by the Terms and Conditions can result in your My ACCESS Account being revoked. This action can be taken at the discretion of the Department at any time. Accounts can be revoked for the following reasons:

Misuse of information
Change in case circumstances
Attempts to compromise the integrity of this system
Other reasons as defined by the Department of Children and Families

Information Security

Although we have in place reasonable commercial standards of technology and operational security to protect your information from loss, misuse, alteration or destruction, the transmission of data over the Internet by its nature entails the use of systems under the control of third parties and as a result My ACCESS Account does not control the security of such systems.
Use of My ACCESS Account requires a computer and Internet access connected through an Internet Service Provider with a Web browser (for example, Mozilla Firefox, Google Chrome or Microsoft Internet Explorer).
To prevent unauthorized access to your My ACCESS Account (s), you agree to keep your user name, password, challenge questions, and any other security or access information confidential. We recommend that you memorize your access Information and do not write it down. You agree not to give or otherwise make available your access Information to any unauthorized individual.
If you believe the security of your password or any other access Information has been compromised in any way (for example, your password has been lost or stolen, someone has attempted to use My ACCESS Account under your user name without your consent, or your account has been accessed), you must notify us IMMEDIATELY.
Under certain circumstances, we may deny your access to any one or more account(s) or to My ACCESS Account or any part thereof in order to maintain or restore security or performance to the My ACCESS Account site. We may do so if we reasonably believe your access information has been or may be obtained or is being or may be used by an unauthorized person(s). We may try to notify you in advance, but cannot guarantee we will do so.

Service Hours and Interruptions in Service

My ACCESS Account is generally available for your use 7 days a week, 24 hours a day. However, from time to time, we may perform maintenance upon or experience hardware, software or other problems related to My ACCESS Account, resulting in interrupted service, delays, or errors. We may try to notify you in advance, but cannot guarantee we will do so.

Changes to My ACCESS Account

To continue to provide you with a valuable service, we may revise, update, discontinue, or otherwise modify, temporarily or permanently, part or all of My ACCESS Account (including, but not limited to, the My ACCESS Account Site, this Agreement, the services or features offered, and any materials related to My ACCESS Account), or your access thereto, at any time. We will attempt to notify you in advance of any material changes, but cannot guarantee we will do so. Notice may be provided via a number of methods (to be chosen by us), including messages at login, secure message, or messages sent to postal or email addresses in our records.

Changes to our Privacy Statement

This privacy statement may be modified or amended at any time and for any reason. Nothing contained herein is intended to create a contract or agreement between the Department of Children and Families and any user visiting My ACCESS Account or providing personal information of any kind.

User Questions and Comments

If you should have any questions regarding the My ACCESS Account privacy statement or do not feel that your concerns have been addressed, please contact us at 1-850-300-4DCF (1-850-300-4323) toll-free for further assistance.