Setting Up An Account

Setting Up An Account
This page should be used by individuals who already have an existing case. If you would like to start a new application, please click here. If you already have an account, click here to login. If you have problems that prevent you from continuing, you may call the Customer Call Center at 850-300-4323 during business hours for assistance.

Step 1: Personal Information

Please fill in your personal details below. Enter your full name as it appears in the case.

* First Name
Middle Initial
* Last Name
* Date of Birth (MM/DD/YYYY)
Email (optional)

Step 2: Case Information

To see information about your benefits or changes reported online, you will also need to fill in your Case Number. You can find your Case Number by looking at the top of any letter you have gotten from your worker.

* Case Number
* Zip Code (Living Address)
If you are not the payee of the case please enter the payee information below.
* Payee First Name
* Payee Last Name
* Payee Date of Birth (MM/DD/YYYY)

Step 3: User ID & Password

Please create a User ID and Password for your My Access account.

* User ID
* Password
* Retype Password

Step 4: Security Questions

Next, please select three security questions that you can use if you ever need to recover your password. Click on each box to choose a question that only you know the answer to. Then, fill in your answers. Keep in mind that you will need to type the answer exactly the same way as when you set up your account.

* Security Question 1
* Answer
* Security Question 2
* Answer
* Security Question 3
* Answer

Step 5: Notification Methods

You have the option to choose how you would like to receive notification about your information. Select email to receive an email notifying you that you have a notice in My Account ready to be viewed. If you want to receive a paper copy in the mail then select US mail. If you select to receive an email, you must provide us with your email address and accept the terms and conditions for paperless.

* Preferred Notice Language English Spanish Creole

US Mail

We will send all your notices to you by US Mail.

We will stop sending you paper notices. You will receive an email when you have a notice ready to view online in "My Account". By clicking here you are saying it is okay for the department to send emails to you about your case.

* Email
* Retype Email
Please review and accept the Terms and Conditions Paperless Option - Terms and Conditions Please read the following Terms and Conditions carefully. By electing to enroll in our paperless option, you agree to these terms and conditions. If you do not agree with any of these terms and conditions you may not enroll in the paperless option. We reserve the right to change these Terms and Conditions at any time. Continued participation in the paperless option will show your acceptance of any changes to the Terms and Conditions. What are the hardware and software requirements? You will need access to the Internet and a currently active e-mail account. You must pay for any charges related to or from your Internet provider to receive notifications. Review your data plan prior to agreeing to receive electronic notifications. The Department will not pay for these charges and will not reimburse you. What are my responsibilities? Once you enroll in the paperless option, you must inform us of any changes to your e-mail address. You must keep your e-mail address active and be capable of receiving new e-mails. To do this, make sure that your e-mail account has enough space for new e-mails. Also, that your e-mail server and spam-blocking software do not block our e-mails. We are not responsible for problems arising from e-mails sent to an inactive or out of date email address, unless we use incorrect address. You must review your notices timely. Notices provided by the Department contain time sensitive information about your public assistance benefits. What if I want to receive my notices by US Mail? You may disenroll from the paperless option at any time. Upon disenrolling, all future notices will be mailed to your postal address through the United States Postal Service (USPS). We will not mail notices that were available as a paperless option. You can visit your MyACCESS Account and print the prior notices. You can also contact us at 1-850-300-4323 and request a copy of your notice. What happens if an e-mail is returned as undeliverable? If an e-mail is returned as undeliverable, we will send you a paper version of the notice. You will also be automatically disenrolled from the paperless option and we will notify you through the USPS that you have been disenrolled from the paperless option. You can re-enroll in the paperless option by providing a corrected, currently active e-mail address and completing the enrollment process again through MyAccess Account What Notices will I receive electronically? The following notices will be available to view in your MyACCESS Account: Appointment Notices; Notice of Missed Appointment; Notice of Required Verification; Notice of Expiration of Eligibility; Notice of Case Action; Notice of Adverse Action; Request for Client Contact; and 30-day Notice. All other Department notices will be mailed through the USPS. How do I access my Notices? We will send you an e-mail with a link to our Web site when new notices are available to review. It is your responsibility to login to your MyACCESS Account to view the notice. Paperless Option Revoked Failure to abide by the Terms and Conditions can result in your paperless option being cancelled. This action can be taken based on a decision of the Department at any time. Paperless option can be cancelled for the following reasons: Misuse of information Change in case circumstances Attempts to misuse this system Other reasons as defined by the Department of Children and Families User Questions and Concerns If you should have any questions regarding the paperless option terms and conditions or do not feel that your concerns have been addressed, please contact us at 1-850-300-4DCF (1-850-300-4323) toll-free for further assistance. Yes I have read and understand the terms and conditions of the Paperless Notification.

Step 6: User Acceptance Agreement

As the last step in creating your account, please check the box to let us know that you have read and agreed to Florida's User Acceptance Agreement. Click here to read the Agreement, which tells you more about how we will keep your personal information private and secure.