Paperless Option - Terms and Conditions
Please read the following Terms and Conditions carefully. By electing to enroll in our paperless option, you agree to these terms and conditions. If you do not agree with any of these terms and conditions you may not enroll in the paperless option.
We reserve the right to change these Terms and Conditions at any time. Continued participation in the paperless option will show your acceptance of any changes to the Terms and Conditions. What are the hardware and software requirements?
You will need access to the Internet and a currently active e-mail account. You must pay for any charges related to or from your Internet provider to receive notifications. Review your data plan prior to agreeing to receive electronic notifications. The Department will not pay for these charges and will not reimburse you.What are my responsibilities?
Once you enroll in the paperless option, you must inform us of any changes to your e-mail address. You must keep your e-mail address active and be capable of receiving new e-mails. To do this, make sure that your e-mail account has enough space for new e-mails. Also, that your e-mail server and spam-blocking software do not block our e-mails. We are not responsible for problems arising from e-mails sent to an inactive or out of date email address, unless we use incorrect address.
You must review your notices timely. Notices provided by the Department contain time sensitive information about your public assistance benefits.What if I want to receive my notices by US Mail?
You may disenroll from the paperless option at any time. Upon disenrolling, all future notices will be mailed to your postal address through the United States Postal Service (USPS). We will not mail notices that were available as a paperless option. You can visit your MyACCESS Account and print the prior notices. You can also contact us at 1-850-300-4323 and request a copy of your notice.What happens if an e-mail is returned as undeliverable?
If an e-mail is returned as undeliverable, we will send you a paper version of the notice. You will also be automatically disenrolled from the paperless option and we will notify you through the USPS that you have been disenrolled from the paperless option. You can re-enroll in the paperless option by providing a corrected, currently active e-mail address and completing the enrollment process again through MyAccess AccountWhat Notices will I receive electronically?
The following notices will be available to view in your MyACCESS Account: Appointment Notices; Notice of Missed Appointment; Notice of Required Verification; Notice of Expiration of Eligibility; Notice of Case Action; Notice of Adverse Action; Request for Client Contact; and 30-day Notice. All other Department notices will be mailed through the USPS.How do I access my Notices?
We will send you an e-mail with a link to our Web site when new notices are available to review. It is your responsibility to login to your MyACCESS Account to view the notice.Paperless Option Revoked
Failure to abide by the Terms and Conditions can result in your paperless option being cancelled. This action can be taken based on a decision of the Department at any time. Paperless option can be cancelled for the following reasons:
User Questions and Concerns
- Misuse of information
- Change in case circumstances
- Attempts to misuse this system
- Other reasons as defined by the Department of Children and Families
If you should have any questions regarding the paperless option terms and conditions or do not feel that your concerns have been addressed, please contact us at 1-850-300-4DCF (1-850-300-4323) toll-free for further assistance.